Commonwealth Bank’s 'A Better Day' program

A program designed to improve mental wellbeing and resilience by assisting employees in better identifying, responding and mitigating life’s stressors.

Published Tue, Sep 15, 2020

In these extraordinary times of change and uncertainty, we are all facing sudden and dramatic changes to our daily lives. Recognising that this can often be unsettling or even stressful at times, the Commonwealth Bank’s (CBA) ‘A Better Day’ was designed to support employees to better identify, respond, and mitigate life’s stressors.

Our challenge

Critical to the success of A Better Day, is the ability to provide a tailored solution to close to 50,000 employees based at over 1,400 locations across the globe. Recognising that there is no one-size-fits-all when it comes to managing wellbeing, to personalise an employee’s A Better Day journey, a short questionnaire must be completed first. Then, drawing on the knowledge from experts in a number of different fields, tailored solutions are provided to the employee via a personalised dashboard based on their responses to the questionnaire. Even for those feeling great, A Better Day can enhance the skills, awareness and understanding to stay that way.

Another key challenge is ensuring A Better Day provides holistic solutions in addressing mental health and wellbeing. From mindfulness practices, dietary guidance, best practice sleep techniques, to how to cope with change; the Program is designed to address the many interdependent parts that effect and contribute to an individual’s mental wellbeing.

A Better Day is also accessible 24/7 to CBA employees to ensure key resources can be accessed anytime, anywhere. The Program questionnaire can also be retaken at any point to reflect the employee’s most current circumstances.

Just completed my survey and it looks like another great tool that we have to assist meet our wellbeing needs. How lucky are we to work for a company that provides us with these wonderful tools!

CBA employee

Time and resources needed

The Program was designed and built in-house over several months. In order to develop a truly holistic program, the resources within the Program were developed in consultation with a number of leading industry experts including psychologists, sleep specialists, exercise physiologists, and dieticians.

To ensure the content developed was relevant and accessible to all, a number of channels of engagement also had to be considered, such as podcasts, articles, videos, infographics and interactive PDFs.

An added challenge within the current context of COVID-19, was that many employees were working remotely at the time of the Program’s launch, requiring much greater focus to be placed on internal communications as a means of promotions since no physical launch event could be held. Channels of promotion included Intranet articles, leader’s notes, a direct email to all employees, Yammer posts, as well incorporating the Program into webinar/Skype sessions delivered to teams on the wellbeing resources available.

CBA’s current challenge is to ensure employees continue to engage with and utilise the resources of A Better Day to drive behavioural change and maximise the benefits of the Program. As a starting point, ongoing promotion and advocacy of the Program will be required.

Outcomes

A Better Day launched in June 2020, so whilst the outcomes of this Program have yet to be determined, the intended benefits include:

  • Increased awareness of the importance of staying mentally fit by creating a sustainable, self-paced platform that allows employees the opportunity to invest in their own wellbeing as and when they need it.
  • A reduction in employee’s overall perceived levels of stress and an improvement in levels of wellbeing which can be captured through the A Better Day Program Questionnaire.
  • Employee advocacy and endorsement of the Program through direct feedback and engagement in internal networking platforms such as Yammer.
  • Increased levels of employee engagement and productivity demonstrated through annual engagement surveys.
  • A reduction in Lost Time Injury Rates related to work-related psychological injury; and reduced unplanned absences and staff turnover.

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